Artificial Intelligence: The Next Frontier in Travel

Chatting about chatbots: understanding the competitive edge of hotel chatbots

chatbots in hotels

This trend will see hotels that get this right delivering really wow experiences and increasing their chance of positive reviews, social media shares and return guests. In logistics, chatbots in hotels the confidence of order visibility and its status is important in customer service. Bots avoid the long offline queue and provide real-time tracking of the order.

chatbots in hotels

The chat can work in the guest’s preferred language, making sure all app users have access to the feature. Current languages supported are English, Spanish and Portuguese, with additional languages customizable upon request. AI can also give suggestions to hotel guests, about where they would be dropped off or picked up. The time is also included especially if one is traveling from the hotel to another destination like the airport. This can be evident by the fact that algorithms are used in facial recognition, and can identify any person anywhere the same way customer’s preferences can be easily predicted. The staff members can also have a chance to get a personal experience with the new technology.

Opt-out of housekeeping service

We believe the most practical use for hotels and the main hotel trend 2021 will be collecting a image of the persons face to verify against their ID, to confirm it is them, who is staying and to reduce fraud. If limitations are placed on mixing, or movement, but one can be at a hotel or resort, then it will become desirable to travel and work chatbots in hotels and holiday. This can also mean considering longer stay rate discounts for hotels, or resorts. As travel restrictions loosen, we could see a surge in people taking trips and working from other destinations, because they are not tied to being in an office. Plus, it’s easier than ever for people to let their home via AirBnB to fund their trip.

chatbots in hotels

As the pandemic eases off the barriers to working from a resort for 4 weeks will have never been lower. The room number can be integrated into the QR code for that room – no need to fill out additional details. Restaurants will replace physical menus, as it will be easy to access a PDF menu via a smartphone. Installing an ordering system can help with quicker table service e.g. the UK Nandos current system is accessing menus and ordering via their smartphones.

Partner for growth to future-proof your business

Discerning hospitality owners know the power of technology to streamline their businesses and drive revenue without sacrificing comfort or personality. So, while the media may focus on more extreme ideas such as robot hotels, in reality AI is now powering many facets of the industry that already rely on technology such as booking, operations and marketing. The other big benefit of using artificial intelligence is that thanks to your improved data collection and analysis capabilities, you have access to enhanced insights that you can use to develop effective revenue management strategies. Digitalising your hotel in this way can help you make better, data-driven decisions based on meaningful and actionable observations. Plus, you can create software alerts so that you are immediately notified whenever your AI tools detect any unusual patterns that you need to act on. All this helps to put you in the driving seat so that you can anticipate your market and improve your strategic decision-making processes.

By making use of AI-driven data analytics, hotels can continually refine their services, anticipate guest needs, and create tailored experiences that leave a lasting impression. As a competitive advantage, chatbots collect customer data to help business improve and better target its offers. As you can see, both live chats and chatbots are equally as awesome as each other.

Do customers prefer chatbots?

According to data from a recent Ipsos poll, close to seven in 10 (68%) surveyed U.S. consumers have utilized customer service chatbots. However, of those respondents, close to eight in 10 (77%) prefer interacting with a human for customer service needs.

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